822
Activities of telephone intermediary centers (call center)
The call center represents an economic activity through which companies offer support, sales or information services to clients exclusively by phone. Essentially, all incoming or outgoing calls of a company to its clients are centralized here for commercial or public relations purposes.
Entrepreneur Profile
This CAEN code 822 is intended for entrepreneurs and companies (SRL, PFA) wishing to develop a business focused on activities of telephone intermediary centers (call center). It is ideal for founders aiming to offer specialized services or products in this economic niche within the Romanian market.
Who should avoid:
Avoid the exclusive use of code 822 if the main activity of your company shifts towards other commercial or related branches not specified in the official description. See the excluded activities section below.
Call Center Industry in Romania: A Dynamic Sector with Macroeconomic Impact
The call center industry represents a dynamic sector of the Romanian economy with significant macroeconomic importance. In the last decade, Romania has become a regional hub for business process outsourcing (BPO) services, and call centers are the stars of this field. Approximately 150,000 employees work in this sector, and cities such as Bucharest, Cluj-Napoca, Iasi, and Timisoara host major centers that serve markets in Western Europe, the USA, and even Asia.
The evolution of this niche has been spectacular. If in the early 2000s call centers were perceived as simple telephone offices, today they integrate advanced technologies such as chatbots, artificial intelligence, and robotic process automation (RPA). However, the human factor remains essential, and call center operators are often the first point of contact between the company and the client. Therefore, the quality of services and employee training directly influences customer satisfaction and loyalty.
Entrepreneurs in this field face multiple challenges. On one hand, competition for attracting and retaining qualified personnel is fierce, and turnover rates are high, sometimes exceeding 30% annually. On the other hand, investments in IT infrastructure and data security become increasingly costly, especially in the context of GDPR. Nevertheless, demand for outsourced call center services remains robust, and Romania benefits from competitive advantages such as relatively lower salary costs compared to Western Europe and proficiency in multiple foreign languages. With a strategic approach focused on digitalization and continuous training, this activity can generate consistent profits and contribute significantly to local economic development.
Included Activities
- ✅ Operation of telephone intermediary centers
- ✅ Telephone customer assistance services
- ✅ Inbound and outbound call center
- ✅ Receiving and transmitting orders by phone
- ✅ Telephone technical support center
- ✅ Telemarketing services
Excluded Activities
- ❌ Secretarial and translation activities (code 8219)
- ❌ Information collection through telephone surveys (code 7320)
- ❌ Public relations activities (code 7021)
- ❌ Telephone operator activities (code 6110)
- ❌ Direct marketing services activities (code 7311)
Similar or Related CAEN Codes:
From the same category of economic activities:
Întrebări Frecvente
What type of companies can use CAEN code 822?
Any legal entity in Romania (SRL, PFA, Individual Enterprise) performing activities related to "activities of telephone intermediary centers (call center)" is required to have this code authorized in its articles of incorporation or at the Trade Register.
Are special permits required for CAEN 822?
The need for permits depends on the exact nature of the operations carried out under class 822. Some activities require authorizations from DSV, Environment, or Occupational Safety, while others can be conducted solely based on the self-declaration at incorporation.