CECAEN Rev 3
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Sections Correlation Guide About the Project Contact
Group 821

Secretariat and support service activities

This CAEN division covers administrative office support activities, such as secretarial services, photocopying, correspondence management, and call center operations. In essence, it includes all administrative tasks that help companies function efficiently, without involving direct production or sales.

Included Activities & Applicability

  • ✅ Secretariat and office activities
  • ✅ including photocopying
  • ✅ desktop publishing and typing Internal courier services and mail management Rental of post office boxes and reception services Organization of conferences and office events Archiving and document management services Operation of call centers and customer relations centers

Excluded Activities & Restrictions

  • ❌ Specialized medical and legal secretariat activities
  • ❌ Translation and interpretation services
  • ❌ Accounting and auditing activities
  • ❌ Management consultancy activities
  • ❌ Security and investigation services
  • ❌ Renting and leasing of machinery and equipment

Subordinate Structure

8210 Secretariat and support service activities
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Detailed Analysis & Commercial Insights

CAEN Division 821: Secretariat and Support Service Activities

CAEN Division 821, officially named 'Secretariat and support service activities', represents the backbone of administrative efficiency in the Romanian economy. Although often overlooked, this macroeconomic category encompasses a wide range of services essential for the functioning of any business: from secretariat and photocopying to mail management, archiving, and call center operations. In recent years, the sector has experienced significant growth, driven by the outsourcing of administrative services by large companies and the proliferation of SMEs that prefer to subcontract these tasks to focus on core activities.

From a macroeconomic perspective, this niche contributes to the creation of stable jobs, especially for the female workforce and young graduates, and supports digitalization through the adoption of document management software and CRM solutions for call centers. In the context of the COVID-19 pandemic, demand for remote secretariat services and virtual call centers has exploded, demonstrating the resilience and adaptability of the sector. Entrepreneurs face challenges such as intense competition and price pressure, as well as the need to constantly invest in technology and staff training to remain competitive. Additionally, data protection and GDPR compliance pose a major challenge, particularly in the context of managing sensitive client information. Nevertheless, the outlook remains optimistic, as more and more Romanian and foreign companies choose to outsource administrative services, and the local market matures, offering opportunities for specialized services such as digital archiving or multilingual call center support.